The Equality Act 2010 supersedes, and in many ways strengthens, the provisions of the Disability Discrimination Act 1996 (DDA). That Act placed obligations on service providers to make reasonable alterations by 1st October 2004. As a part of the lead in to that date, the Disability Rights Commission produced a series of guidance notes and case studies to assist businesses. They are now long out of date, but we think they still contain excellent guidance and useful information – after all the obligation to make ‘reasonable alteration’ remains largely unaltered since then.
The most useful of these publications can be downloaded as PDFs below, without liability and for your assistance.